The team

Authors and contributors

Two authors shaped the volume, with the Forward contributed by the leaders of AISH and WASC. The 34 contributors below provided the leadership stories, case studies, quotations, reflections and expert strategies the book is built on.

Dr. Gregory A. Hedger
Author

Vice President — International Schools at WASC and a Partner Consultant with VisionNext. More than three decades in international education, including over 25 years in school leadership: ten years as Director of The International School Yangon, and previously Cayman International School, Qatar Academy Doha, and Escuela Campo Alegre in Caracas. Past President of the Association for the Advancement of International Education.

WASC · VisionNext
Mrs. Sandra Sheppard
Author

An international educator, author, and consultant with more than 30 years of experience across schools in Asia and the Middle East, and a Partner Consultant with VisionNext. Adjunct Professor at SUNY Buffalo State University. Author of Inside-Out, on how the experiences created inside a school shape its reputation, and Which Shoe Am I?, on professional growth for educators.

VisionNext Consulting
Mrs. Sheena Nabholz
Forward · AISH

Co-CEO of the Academy for International School Heads. She taught high school mathematics in Canada for a decade before a 21-year international career across Egypt, Costa Rica, Syria, and Jordan as teacher, curriculum chair, principal, and deputy head, then as Head of School in Cameroon and Ghana. She has served on the boards of ECIS, as Treasurer, and AISH, and is a certified Leadership and Performance Coach.

Academy for International School Heads
Dr. Margaret Alvarez
Forward · WASC

Senior Vice President, International Schools for WASC, based in Singapore. She began teaching world languages in Scotland before moving into international education in Belgium, and has since served as Department Chair, High School Principal, and Head of School. Past President of EARCOS, with more than fourteen years in accreditation services. MA St Andrews, M.Ed Sheffield, Ed.D Durham.

Western Association of Schools and Colleges

Contributors

34 contributors from more than 20 countries
Mr. Gavin Ailes
Former Director of Marketing and Communications, The International School Yangon · Myanmar

Professional insight into crisis communication, and the importance of community trust and consistent messaging when circumstances change quickly.

Dr. Margaret Alvarez
Senior Vice President, WASC; former Head of School · Singapore

Navigating difficult personnel and organizational decisions when financial circumstances changed significantly, and the human consequences of workforce decisions.

Dr. Robert Ambrogi
Former Superintendent, International School of Islamabad · Pakistan

Leading an international school through the period of uncertainty following September 11, and the emotional demands placed on leaders when a community's safety is uncertain.

Ms. Crystal Barnes
Head of High School, International School of Havana · Cuba

How students and adults can experience the same crisis very differently, and the importance of safety, stability, belonging, and emotional support.

Ms. Rachel Caldwell
School Director, American International School Bucharest · Romania

Contributions across preparedness, decision-making, personnel, and supporting a community through uncertainty, and how decisions are experienced by the people inside the school.

Mr. Tim Carr
Former Head of School

Leading a school community through a prolonged institutional crisis, and the importance of purpose, connection, and sustaining hope when there is no immediate return to normal.

Ms. Bridget Davies
School Director, Luanda International School · Angola

Leading in a complex environment where uncertainty affected both the school and the wider community, beyond the school's direct control.

Ms. Debbie Downes
Director of Global School Initiatives, ICMEC

Specialist safeguarding expertise, reinforcing that a school's responsibility to protect students remains constant even when normal systems and environments are disrupted.

Mr. Jon Hansen
Founder and Managing Director, Global School Operations

Professional expertise in governance, organizational readiness, and the structures that help boards and school leaders work together under pressure.

Mrs. Alison Harley
Former Board Chair

The governance perspective during crisis, and the relationship between a Board Chair and Head of School when decisions are difficult or time-sensitive.

Dr. Gregory Hedger
Vice President, International Schools, WASC; former Head of School

Extensive firsthand leadership experience across preparedness, governance, decision-making, communication, personnel, and operational response in multiple international settings.

Mr. Jim Hulbert
CEO, The Jane Group

Specialist thinking on crisis preparedness and the critical early stages of response, and establishing systems and protocols before they are needed.

Dr. Chris Jansen
Founding Director and Senior Consultant, Leadership Lab Global

Expertise in leadership development and collaborative decision-making, and how structured processes help teams work through complexity when there is no perfect solution.

Mr. Cameron Janzen
Deputy Director, East Asia Regional Council of Schools

Specialist expertise in financial resilience, staffing, and reduction-in-force decision-making when a crisis changes enrollment, revenue, or staffing needs.

Mr. Michael L. Johnson
Clearpath EPM

Specialist expertise in evacuation planning and operational readiness, and why evacuation must be understood as a process rather than a destination or a written plan.

Mr. Ed Ladd
Retired former international school head

Firsthand experience of leadership during major disruption, including the earthquake and tsunami in Japan, and how a school can create opportunities to serve the wider community.

Mr. Mike Livingston
Director, Yangon International School · Myanmar

Remaining within a school community during significant disruption and what it meant to lead from within the community, including leadership presence and personal resilience.

Mr. Chris Lynn
Head of School, International School of Havana · Cuba

Leading through prolonged disruption including infrastructure challenges and extended power outages, and the value of frequent communication and reassurance.

Mrs. Tammy MacNeil
Head, Edumax MC

The values that guide leadership when difficult decisions have real consequences for people's lives — respect, transparency, compassion, integrity, and courage.

Ms. Ellen Mahoney
CEO and Founder, Sea Change Mentoring

Specialist insight into collective care and communication during crisis, and the practices that help communities remain connected under pressure.

Mr. Ben Marsh
Director, The American School of Kinshasa · Democratic Republic of the Congo

Leading through significant civil unrest, from the immediate demands of crisis through to personal resilience, enrollment loss, financial pressure, and longer-term recovery.

Dr. Chandra McGowan
Head of School, CIS & Sedbergh Vietnam International School System · Vietnam

Decision-making when leaders do not have all the information they would want, and the tension between transparency and responsibility.

Ms. Rachel Nelson
HR Consultant, NEXT

An HR perspective on crisis leadership grounded in trust, and the difference it makes when people know their leaders are present and ready to support.

Mr. Mark Orchison
Founder and CEO, 9ine

Specialist expertise in technology and digital continuity, and maintaining secure communication and access to critical systems when infrastructure is disrupted.

Ms. Suzette Parlevliet
Co-founder, YELLOW CAR

With Dr. David Willows, thinking on institutional alignment and the gap between what a school intends to provide and what its community actually experiences.

Mr. Mark Pleasants
Head of School, Ayeyarwaddy International School · Myanmar

Leading through the Mandalay earthquake and the continuing uncertainty of aftershocks, and the importance of presence, listening, and keeping a community connected.

Dr. Devin Pratt
Superintendent, Walworth Barbour American International School · Israel

Preparedness, uncertainty, and the realities of leading a school community when external events directly affect daily life.

Ms. Rose C. Puffer
Superintendent, International School of Islamabad · Pakistan

Leading in a complex international context, and the value of preparation and situational awareness when circumstances develop differently from what was anticipated.

Mr. Wayne Rutherford
Former Director, Cairo American College · Egypt

The operational and financial realities schools face during a crisis, and the balance between long-term sustainability and the consequences for employees and families.

Mrs. Sandra Sheppard
VisionNext Consulting Partner

Firsthand leadership experience from periods of significant disruption, plus the 50-Point Institutional Alignment Checklist adapted from her Inside-Out work.

Mr. Mike Simpson
Director, The International School Yangon · Myanmar

Maintaining academic continuity during significant disruption, and the practical challenges of sustaining student learning when campus access is interrupted.

Mr. Anshu Verma
Director of Technology, The International School Yangon · Myanmar

Maintaining access to learning and technology during disruption, and how schools respond when students have different levels of connectivity and access.

Mr. John Whalen
Director, Southeast Asia Risk & Research Consulting LLC

Specialist expertise in school risk and business continuity planning, and the contribution “The Plan Nobody Tested” — preparedness depends on more than a written plan.

Dr. David Willows
Co-founder, YELLOW CAR

With Ms. Suzette Parlevliet, thinking on institutional alignment and the experience of the school community through its relationships, communication, and systems.